Amazon India has partnered with ‘Indian Railway Catering and Tourism Corporation’ (IRCTC), to provide a facility to book reserved train tickets on Amazon. Customers will get a 10% cashback of up to ₹100 on their first train ticket booking and Prime members can avail 12% cashback up to ₹120 for these bookings. However, the offer is only valid for a limited period of time. For the introductory period, Amazon.in has also waived off service and payment gateway transaction charges. With the launch of the new service, Amazon India customers will now be able to book flights, buses, and train seats using Amazon Pay.
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Amazon has set up a special page to promote the new train ticket booking facility on its website. However, it specifies that the feature is currently only available on the Amazon Android app and mobile website. The page also carries a QR code that can be scanned to gain quick access to the ticket booking portal on mobile. Amazon said in a press release that the feature will make its way into the iOS platform soon.
The new feature is open to the Amazon application on both Android and iOS. Customers can book their tickets by clicking the trains/ travel category under the Amazon Pay tab. They can select their route/travel dates and get a list of all available trains. Customers can use any digital payment methods to checkout. In case customers need to cancel a ticket, they can do so under the ‘Your Orders’ section. They can also seek 24×7 help through an Amazon helpline over phone and chat.
Customers can book tickets by heading to the Amazon Pay tab and then selecting the trains/travel category. Just like any other travel booking portal, customers can put in their desired destinations and travel dates and then select a suitable train trip from the list that comes up. Users can either choose to use their Amazon Pay Balance or opt for any other digital payment method. Customers can also cancel their tickets from the Your Orders section.
Users can also add money to Amazon Pay to make payment directly through the app, This would make the process faster and more convenient. Customers paying using Amazon Pay will also get an instant refund in case of cancellations or booking failures. The tickets can be canceled under the “Your Orders” section on the app. They can also seek 24×7 help through an Amazon helpline over phone and chat.
Earlier in 2019, Amazon had introduced flight bookings in India. The e-commerce platform had entered into a partnership with a travel website, Cleartrip, to make the service available. The service is available on the Amazon app.
Speaking on the launch, Vikas Bansal, Director – Amazon Pay said, “We are excited to partner with IRCTC and move another step forward in making life easy and convenient for our customers. Last year, we launched flights and bus ticket booking on Amazon. With the facility to book reserved train tickets on our platform, we are enabling travel across any mode preferred by customers. Over the course of time, the Amazon app has become the one-stop destination for shopping and payment of several other use cases. Customers love the convenience we offer of shopping and paying – all in one single app.”