Coronavirus Outbreak : Railways issued an advisory on Saturday relaxing refund rules for passengers who had booked tickets to travel between March 21 and April 15 in the wake of the coronavirus outbreak in the country to avoid crowding on trains and encourage social distancing.
The order states if a train is cancelled by Railways for journey period March 21-April 15, refund across counter can be taken on submission of ticket up to 45 days from the date of journey instead of the present three hours.
All rules for e-tickets remain the same as passengers do not need to come to the station for refunds related to ticket cancellation.
The relaxation is for the journey period from March 21 – April 15, 2020.
“In the case where the train has been cancelled by Indian Railways for journey period between March 21 – April 15, 2020, refund across the counter can be taken on submission of ticket up to 45 days from date of journey instead of the extant rule of 3 days,” the Indian Railways said in a release.
“In the case where train has not been cancelled but the passenger does not want to perform the journey, Ticket Deposit Receipt (TDR) can be filed within 30 days from date of journey at the station instead of the extant rule of 3 days,” it added.
TDR can also be submitted to the chief commercial officer for getting the refund within 60 days of filing of TDR subject to verification from train chart, instead of extant rule of 10 days, the order stated.
For passengers who want to cancel tickets through 139, can get refund across the counter within 30 days from the date of journey instead of up to scheduled departure of the train.
India has reported 271 cases of coronavirus so far, according to official data.
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