SBI Alert: State Bank of India (SBI) on Tuesday said instances of the use of cloned ATM cards have been reported from the national capital and refund will be processed for the affected customers.

All suspicious transactions should be reported to the home branch, the lender said. “Cases of using cloned #ATMCards have been reported in Delhi. There appears to be a possible compromise at an ATM of another bank. Affected SBI customers are being helped & refunds will be processed as per the procedure,” it said in a tweet.

 

 

In order to prevent such fraudsters in the future and as a safety measure for customers, SBI has advised the account holders to change the ATM PIN at regular intervals, cover ATM/POS keypad while entering the PIN, memorize the security transaction number rather than writing it down on the card or elsewhere.

 customers should avoid using birthdays and anniversary dates as PIN and to ensure that their mobile numbers linked to the account are updated so that they do not miss the transaction-related SMS- SBI said in a statement.

Among others, it has also asked customers not to share their PIN with anybody, not to allow anyone inside the ATM while taking out money as well as not to respond to any e-mail, SMS, etc asking for their confidential data.

 

Earlier, SBI had waived service charges for all ATM transactions made on SBI ATMs as well as other bank ATMs. This will be on account of exceeding the free number of transactions up to 30th June. “In view of the announcement made by the Finance Minister on 24th March, State Bank of India has decided to waive ATM charges, “the announcement was posted on SBI’s official website.

SBI offers eight free transactions to regular savings bank account holders, including five transactions at SBI ATMs and three at other bank ATMs. In non-metros, such account holders get 10 free transactions, including five at SBI ATMs and five at others.