EaseMyTrip has launched a full refund policy to allow customers to claim refund of the entire amount in case medical emergencies force domestic flight tickets cancellations. Under the policy, the online travel agency will return to customers the entire amount, including the deductions made by airlines at no extra cost. This is the first such policy in the industry, the company said in a statement.

As a part of this policy, customers will get a complete refund including the money deducted by airlines for flight tickets and there will be no additional charges for this service.

“Led by a surge in domestic travel, advance booking have doubled this year compared to last year. In fact, bookings are up three times in the past few days compared to mid-May,” said Nishant Pitti, CEO and Co-Founder, EaseMyTrip.

EaseMyTrip provides end-to-end travel solutions. The company witnessed a noticeable growth of 86 per cent during the COVID year 2021, despite lower bookings in pandemic years.

The company’s move comes in the wake of a rise in advance bookings due to uncertainties around available capacity in domestic flights and lockdowns being imposed by state governments to prevent the spread of COVID-19.

A customer booking a domestic flight tickets on the company’s website has to choose the policy, and can make the claim simply by uploading a doctor’s prescription of the medical illness. The company has extended the offer to all users, and will be applicable on domestic flight bookings made on EaseMyTrip — either on the website or the mobile site. Once the ticket is booked, the customer will get an email on the flight cancellation coverage policy. The company already offers the option of no-convenience fee during bookings.

To avail this service, a customer has to choose this policy while booking their domestic ticket, and they can claim it by uploading a doctor’s prescription citing the medical illness.

The offer is available to all EaseMyTrip users and is applicable on all domestic flight bookings made on the portal’s website & mobile site.