Budget carrier IndiGo has launched a scheme that allows a passenger to book two seats to ensure additional safety amid the coronavirus pandemic. Known as the ‘6E Double Seat service’, this scheme will provide a’ stress-free flying experience to customers’, the budget carrier said. With this service, customers can book two seats for one person. “We had been receiving such requests and are happy to introduce the option to book two seats for a single passenger to ensure additional safety.”IndiGo’s chief strategy and revenue officer Sanjay Kumar said.
The low-cost carrier said the “6E double seat” scheme will not be available through travel portals, IndiGo call center, or airport counters. The scheme can only be availed using IndiGo’s website.
Lack of social distancing by other passengers is a top concern among flyers, according to a survey by IndiGo that was conducted online between June 20 and June 28 among 25,000 travelers.
“Factors such as lack of social distancing by other passengers (62% of respondents), quarantine measures by states (55%), and sitting in the aircraft with so many people (55%) have been identified as key deterrents for air travel,” the survey said.
On Friday, IndiGo’s chief strategy and revenue officer Sanjay Kumar said, “Even though air travel is the safest mode of travel at this point, we understand the customers’ emotional need for safety.
“We had been receiving such requests and are happy to introduce the option to book two seats for a single passenger to ensure additional safety,” he added.
Here are 10 things to know about IndiGo Double Seat service scheme:
1) An extra seat may be purchased by a passenger in conjunction with a booking proposed to be made by a passenger on an IndiGo Flight (“Double Seat”).
2) The low-cost carrier said the “6E double seat” scheme will not be available through travel portals, IndiGo call center or airport counters.
3) IndiGo Double Seat scheme can only be availed through the company’s website.
4) A Double Seat may be purchased up to 24 hours prior to the scheduled departure of the flight.
5) The purchase of a Double Seat is not applicable to IndiGo’s group bookings.
6) A Double Seat cannot be transferred to another passenger in booking and may not be encashed.
7) Seat selection is a mandatory process when a Double Seat is purchased.
8) A passenger can only opt for an adjacent seat as the ‘Double Seat’ available in the relevant flight.
9) The charges for the extra seat will be effective up to 25% of the original booking cost.
10) This offer is effective travel starting July 24, 2020,” the airline said in a statement.
