Tax portal glitches: “Senior officials of the Ministry of Finance will be holding an interactive meeting on the 22nd of June, 2021 between 11:00 AM to 01:00 PM with Infosys (the vendor and its team) on issues/ glitches in the recently launched e-filing portal of the Income Tax Department.
The Finance Ministry has asked stakeholders to send in writing the difficulties they have faced in the portal and representatives from Infosys are expected to reply to them.
“The new portal has been fraught with several technical glitches/issues leading to taxpayer inconvenience. Written representations on the problems/difficulties faced in the portal have also been invited from the stakeholders,” the finance ministry said.
“Representatives from Infosys will be present to answer queries, clarify issues and receive inputs on the working of the protal, to remove glitches and sort out issues faced by taxpayers,” the Income Tax department said in an official statement.
The meeting on June 22 will be interactive with other stakeholders including chartered accountants, auditors, consultants and taxpayers to be part of the interaction, according to an official statement. — TNS
Infosys co-founder and its chairman Nandan Nilekani last week had said he and his team were working to resolve issues observed on Day 1 of the launch of the new e-filing income tax platform.
“The new e-filing portal will ease the filing process and enhance end-user experience. @nsitharaman ji, we have observed some technical issues on day one, and are working to resolve them. @Infosys regrets these initial glitches and expects the system to stabilise during the week,” he tweeted.
The new portal, ‘http://www.incometax.gov.in”www.incometax.gov.in’, was launched on June 7, with the IT Department as well as the government saying it was aimed at making compliance more taxpayer-friendly.
Users complained of technical issues while using the site from the very first day and not everything has been fixed even after a week, chartered accountants had said, adding that taxpayers were unable to view past e-filed returns and many features/ facilities continue to be marked ‘coming soon’.
