IndiGo said on Thursday it will give a 25% discount on airfare to doctors and nurses till the end of 2020 as they are at the forefront of the battle against the coronavirus pandemic. “The nurses and doctors will be required to provide valid hospital IDs at the time of check-in as proof of their identity,” the airline said in a press release. IndiGo has termed the aforementioned scheme as a “Tough Cookie” campaign.
“The discount will be offered while booking through IndiGo”s website, valid for sale and travel from July 01, 2020, till December 31, 2020,” it added.
Calling the aforementioned scheme as a “Tough Cookie” campaign, IndiGo said it will track the “Tough Cookie” journey to make it special at every step of the way, starting from a complementary cookie tin at check-in, welcome announcement at the boarding gate, special “Tough Cookie” sticker on the PPE and in-flight announcement giving them a warm welcome on-board.
Terms and Conditions:
1. Eligibility: Doctors and nurses (“Tough Cookies”) booking IndiGo flights through IndiGo’s website (www.goindigo.in) or mobile website shall be eligible for up to twenty-five (25%) discount on certain IndiGo flights (“offer”).
2. Validity: The offer is available for certain flights, operated by IndiGo, for booking and travel undertaken by a customer on or before December 31, 2020 (“offer period”) on any of the booking platforms.
3. Identification:
A valid Medical Council of India (MCI) or State Medical Council registration number for doctors has to be submitted at the time of booking and the original/self-attested copy of the registration certificate along with a photo identification card is mandatorily required to be shown by a passenger at the time of check-in.
A valid Indian Nursing Council (INC) registration number or a Degree or Diploma certificate number for nurses has to be submitted at the time of booking and the original certificate or a copy of the certificate duly attested by a doctor along with a photo identification card is mandatorily required to be shown by a passenger at the time of check-in.
In the absence of the aforesaid documents, nurses can also provide the letter of identification for themselves certified by a doctor on the doctors’ letterhead along with a stamped and certified photograph. Passengers who fail to provide valid identification entered at the time of making the booking will be denied boarding.
4. Manner of Use: (a) While making a booking, the customer is required to select the ‘checkbox’ for the doctors and nurses fare on the homepage. The discount will be automatically applied to the applicable fare. Limited inventory is available under the Scheme and bookings are subject to availability and at the sole discretion of IndiGo on the first-come-first-served basis. If the inventory is exhausted under this category, a customer may choose to fly on a different date or select a normal class of fare for the same date.
(b) The doctor or nurse whose details have been entered at the time of booking is mandatorily required to travel on the itinerary booked with such discount, whether individually or along with other persons travelling on the same PNR. In case of a ‘no show’ or cancellation of the booking by the relevant doctor or nurse, other passengers on the same PNR will be denied boarding and may only be allowed to travel with a fresh ticket (i.e. without discount) to be purchased at the relevant airport of departure
5. Applicability and Exclusions: The offer is applicable to one-way and round-trip bookings only for domestic travel for Doctors and Nurses where tickets are purchased more than 7 (seven) days before the date of travel. The offer is, however, not applicable to IndiGo’s group bookings for domestic travel or for international travel.
6. Changes in Booking: The reservation booked under this category cannot be modified. For any modifications, a customer shall be required to cancel and making a booking afresh to get the applicable discount (subject to available inventory).
7. Transfer or Exchange: This offer is non-transferable, non-exchangeable and not cashable. The Airfare offer cannot be clubbed with any other offer, scheme, or promotion related to airfare charges.
8. Conditions of Carriage: All IndiGo flight bookings made under this offer shall be subject to IndiGo’s Conditions of Carriage (“CoC”) available at https://www.goindigo.in/information/conditions-of-carriage.html. Nothing in these terms and conditions shall supersede anything contained in the CoC and in the event of any conflict or inconsistency with the CoC, the CoC shall prevail.
9. Right to withdraw: IndiGo reserves the right to withdraw or modify these terms, at any time, at its absolute discretion, without assigning any reason and without prior intimation. Withdrawal of the offer, will not affect the tickets purchased during the offer period, prior to the withdrawal of the offer.
10. Governing Law: This offer will be governed by and construed in accordance with the laws of India, and all matters related to this Offer are subject to the exclusive jurisdiction of the courts at New Delhi.
Customer Consent: The Customer: (i) unconditionally and irrevocably agrees to these terms and conditions; and (ii) consents that all information provided by the customer may be shared by IndiGo with its agents, representatives, service providers, employees, and may be used to send promotional information pertaining to IndiGo to the customer, in future.
