It’s an important message for LIC policyholders! The national insurer has said that its policyholders can now deposit their maturity claim documents at their nearest LIC office anywhere in the country till the end of the month. A big step has been taken to mitigate the hardships faced by customers due to the pandemic. The rule on document submission was eased in view of the COVID-19-related restrictions, the state-run insurance service provider said in a press release.

Accordingly, LIC said its 113 divisional offices, 2,048 branches, 1,526 satellite offices, and 74 customer zones will receive maturity claims from policyholders irrespective of the servicing branch of the policy.

However, the actual claim payment will be processed by the servicing branch only. The documents will be digitally transferred through LIC’s All India Network, it added. The facility to submit documents at any LIC office in the country is “available on a trial basis” with immediate effect till March 31, 2021, only, the statement said.

All officers have been specially authorized to facilitate this claim settlement process, the IPO-bound insurer said, adding a policyholder can walk into any of the above offices and ask for the authorized officer for assistance.

If a policyholder is in one city and the policy document is in another city, then the documents can be deposited separately at two different places.

Apart from the branch, the customer can also submit the form at the zone
The customer will be able to submit the form claiming his policy taken anywhere from any branch. LIC has 113 divisional offices, 2,048 branches, and 1,526 small offices across the country. Apart from this, it also has 74 customer zones where maturity claims forms of their policy will be accepted from the policyholders.